FAQ's

HOW TO MEASURE YOUR DOG'S NECK:
Before purchasing please measure your pup's neck circumference while he or she is sitting. Please make sure the measuring tape is not pulled too tight or left too loose and is held where your pup's collar usually sits. Please do not add any extra inches to this measurement. We will do this for you when creating the item, making sure your pup will have room for adjusting and comfort. 



HOW TO ORDER THE CORRECT SIZE & WIDTH:
Select your pup's neck circumference from the drop down menu. If you are unsure of which width to select for your pup's new collar, let us do that for you by writing "Choose for Me" as well as your pup's measurements in the notes box that will be available during the checkout process or email us at info@k9couturecollars.com. We will select the appropriate width for the neck size you provide.

SIZE CHART:

  • XX-Small: up to 10"
  • X-Small: 7-11"
  • Small: 11-15"
  • Medium: 14-18"
  • Large: 19-23"
  • X-Large: 23-28"
  • XX-Large: 28"-32"
*If you need a size smaller or larger than what is listed, please contact us before ordering. If you prefer your pup's collar to not be adjustable, no problem! Just comment at checkout with your pups correct measurement.  

     

    WHAT IS A MARTINGALE?
    A martingale collar is a type of collar that provides more control without choking your pup. The larger loop is slipped onto the dogs neck and a leash is then clipped to the smaller loop. When the dog tries to pull, the tension on the leash pulls the small loop, which makes the large loop smaller and tighter on the neck, thus preventing escape. Martingales are perfect for those squirmy dogs that try to back out of their collar.

     

    WHAT IS A MARTINGALE QUICK RELEASE?
    A martingale quick release is the same concept as the martingale listed above, but with the added perk of a side release buckle which allows for easy on, easy off.

     

    DO WE DO CUSTOM ORDERS?
    We love custom orders and we know not everyone will find exactly what they are looking for in our store. So shoot us an email and we will collaborate with you to make you the perfect collar! Don't forget to ask me about our custom cat collars, bow ties and pocket tees.

     

    ONCE I PLACE MY ORDER, WHEN CAN I EXPECT TO RECEIVE IT?
    Each K9 Couture Co product is made to order so please allow 14-21 days for your order to ship. We strive to get orders out as soon as possible and more often than not it will ship before that. If you need your collar by a certain date please let us know by email and we will do our best to have your products(s) to you by your desired date, no extra charge! 

     

    REFUNDS AND EXCHANGES
    Since our items are custom made by hand, per order we ask our clients to enter their animals "Neck Circumference" during checkout for a guaranteed fit. If you are unsure about the measurements, please reach out to us at info@k9couturecollars.com, and we will assist you with choosing the correct collar size. We try our best to make sure you receive the perfect fitting collar for your pup. Unfortunately we do NOT allow returns or exchanges due to an incorrect measurement provided. If an error was made on our end we will try our very best to make it right. If for some reason you are unhappy with your purchase, please let us know within a week of receiving your item and we can work together on a solution. 
    There are certain situations where returns are NOT granted:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 15 days after the date received.
    • Please note that holiday items and ready to ship items are final sale, they cannot be returned or exchanged. Please feel free to "Contact Us" for any additional questions.



    HOW SHOULD I WASH MY COLLAR & LEASH?

    We always use washable fabrics and recommend you hand or machine wash on cold, gentle cycle. Air dry only

     

    DO WE OFFER WHOLESALE ACCOUNTS?
    Absolutely! To request samples, a catalog or line sheet, send all inquiries to crystal@k9couturecollars.com.

     

     

     

       

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